Privacy Policy

Information We Collect

We collect information you choose to provide and limited technical information generated when you use this website.

Information you submit directly

This includes details such as your name, company name, email address, phone number, project address, project notes, requested services, scheduling details, and any other information you enter into our quote or contact forms.

Quote documents and project files

When you upload blueprints, PDF plans, ZIP files, photos, scope documents, or other quote materials, we collect and store those files so we can review the project, prepare an estimate, follow up on the request, and process quote documentation.

Automatically collected website data

Like most production websites, we automatically receive certain technical data when you browse the site. This may include device and browser information, referring pages, approximate geolocation, usage timestamps, page interactions, and similar diagnostic or analytics information collected through cookies and comparable technologies.

How We Use Information

We use collected information to operate the business and support real quote workflows, including to:

• respond to quote requests, contact requests, and follow-up questions;
• review plans, blueprints, and submitted documents to prepare estimates;
• process quote documentation and maintain project intake records;
• coordinate scheduling, service delivery, and customer communication;
• protect the website against spam, abuse, and security issues;
• measure traffic, diagnose UX friction, and improve the site experience;
• comply with legal obligations and enforce our rights.

Analytics and Cookies

We use analytics and similar technologies to understand how visitors use the website and where the quote flow needs improvement. We do not intentionally send quote document contents, uploaded file contents, email addresses, or phone numbers into our analytics events.

Google Analytics 4

We use Google Analytics 4 ("GA4") to measure traffic, session activity, page performance, approximate location, and device/browser patterns. GA4 may use first-party cookies and identifiers, including cookies such as _ga, to distinguish visitors and sessions. You can learn more from the Google Analytics data collection documentation and the GA4 cookie usage documentation .

Microsoft Clarity

We also use Microsoft Clarity to understand behavioral metrics, heatmaps, and session replay activity so we can improve page usability, identify technical problems, and reduce friction in our quote and contact flows. Clarity may record page views, clicks, scrolls, device data, traffic-source context, and session interactions. Microsoft publishes sample disclosure language and documentation for this use at the Microsoft Clarity privacy disclosure page and its Clarity FAQ .

Your browser choices

Most browsers let you block or delete cookies. If you disable cookies or similar technologies, some analytics data will not be collected and certain site functionality may behave differently.

When We Share Information

We do not sell, rent, trade, or broker your personal information to any outside party whatsoever. We also do not disclose your information to outside parties for their own independent marketing purposes.

We may share information only in limited situations such as:

• with service providers acting on our behalf to host the website, store uploaded documents, process forms, secure the site, or provide analytics;
• when disclosure is reasonably necessary to comply with law, court process, or lawful government requests;
• when disclosure is reasonably necessary to investigate fraud, enforce agreements, or protect the rights, safety, and property of our business, customers, and the public;
• as part of a business transfer, acquisition, or reorganization, subject to applicable confidentiality and legal obligations.

Retention and Deletion

Our standard business policy is to retain quote documents and supporting files for up to 12 months after submission or the last active quote-processing activity so we can prepare estimates, answer follow-up questions, and process quote documentation.

We may retain certain records for longer when reasonably necessary to complete an active project, resolve disputes, maintain backup integrity, enforce agreements, or comply with legal, tax, insurance, or recordkeeping obligations.

If you want information removed sooner, contact us using the details below. We will review the request and remove or anonymize information when we can do so consistently with our operational, legal, and security obligations.

Your Choices and Requests

You may contact us at any time to request access to the personal information we hold about you, request corrections, or ask us to remove information you previously submitted. That includes quote documents, contact submissions, and related project intake information, subject to the limits described in this policy and applicable law.

To help us process a request safely, we may ask for enough information to verify the request and identify the records involved.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect submitted information and uploaded project files. No website, storage environment, or internet transmission can be guaranteed 100 percent secure, so we cannot promise absolute security.

Children's Privacy

This website is intended for adults and business representatives seeking insulation services. It is not directed to children, and we do not knowingly collect personal information from children through this site.

Policy Changes

We may update this Privacy Policy from time to time. When we make a material change, we will update the effective date shown on this page. Continued use of the website after an updated policy becomes effective means the updated policy applies to your use of the site.

Contact High Performance Insulation

For privacy questions, deletion requests, or requests to access or correct your information, contact High Performance Insulation at [email protected] or call 615-788-2683 . You may also write to us at 800 19th Avenue South, Nashville, Tennessee (Floor Two Co-Working Space Office).